7-Day Refund Policy

At Orinoco Groups General, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving your order. Please read the following terms and conditions carefully:

Eligibility for Refund

1. Items must be unused, undamaged, and in their original packaging with all tags and labels intact.
2. Refund requests must be made within 7 days of the delivery date.
3. Certain items, including perishable goods, custom-made products, and digital downloads, are not eligible for refunds.

How to Request a Refund

1. Contact our support team at support@orinocogroupsgeneral.com or call us at +971 585514935 within 7 days of receiving the product.
2. Provide your order number, proof of purchase, and reason for the refund request.
3. Our team will review your request and provide instructions on returning the item if it meets our refund criteria.

Return Shipping

1. Customers are responsible for the cost of return shipping unless the item was defective or incorrect upon delivery.
2. Ensure the product is securely packaged to prevent damage during return transit.

Processing Refunds

1. Once the returned item is received and inspected, we will notify you of the refund approval status.
2. Approved refunds will be processed within 7 business days and issued to the original payment method.
3. Please note that processing times may vary depending on your payment provider.

Non-Refundable Items

• Gift cards
• Sale or clearance items
• Items damaged due to misuse or improper handling

Contact Us

For questions or concerns about this policy, please contact us:

• Email: support@orinocogroupsgeneral.com
• Phone: +971 585514935