Cancellation Policy

At Orinoco Groups General, we aim to process and deliver your orders promptly. However, we understand that circumstances may change. Please review our cancellation policy below:

Order Cancellations

1. Before Shipping

   • Orders can be canceled free of charge if the cancellation request is made before the order has been shipped.
   • To cancel an order, contact us immediately at support@orinocogroupsgeneral.com or call +971 585514935 with your order details.

2. After Shipping

   • If your order has already been shipped, cancellation is not possible. However, you may initiate a return under our Return Policy once the item is delivered.

Non-Cancellable Orders

The following orders cannot be canceled:

• Custom-made or personalized items
• Digital goods or downloads
• Items marked as non-cancellable or non-refundable at the time of purchase

Refund for Canceled Orders

1. Approved cancellations will be refunded to the original payment method within 7 business days.
2. Refund processing times may vary depending on your payment provider.

Changes to Orders

• If you wish to make changes to your order (e.g., update shipping details or modify items), please contact us immediately. Changes may not be possible once the order is processed.

Contact Us

For cancellations or questions regarding your order, please reach out to:

• Email: support@orinocogroupsgeneral.com
• Phone: +971 585514935