Terms and Conditions
Last Updated: 15 November 2024

Welcome to Orinoco Groups General. By accessing or using our website, orinocogroupsgeneral.com, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using the website. If you do not agree to these Terms, you should not use our services or website.

1. Acceptance of Terms

By accessing or using our website, you accept and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, please refrain from using our website.

2. Use of Our Website

Orinoco Groups General grants you a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial use only. You agree to:

• Not misuse, modify, or copy the content of the website.
• Not engage in any activity that could harm, disable, overburden, or impair the website.
• Not engage in fraudulent activities or any form of unlawful conduct.

3. Account Registration

In order to access certain features of the website, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information when creating an account.
• Keep your account information up to date.
• Maintain the confidentiality of your account and password.
• Immediately notify us of any unauthorized use of your account.

You are solely responsible for any activities that occur under your account.

4. Product Information and Availability

We strive to provide accurate and up-to-date product information. However, we do not guarantee the availability, price, or description of any product on the website. All prices are listed in the local currency and may be subject to change without notice.

Orinoco Groups General reserves the right to:

• Modify or discontinue any product or service.
• Correct any pricing errors.
• Limit quantities of products available for purchase.

5. Orders and Payment

By placing an order on our website, you make an offer to purchase the listed items subject to these Terms and Conditions. Your order will be subject to availability and acceptance by us.

• Payment Methods: We accept payments through secure online methods. Payment is due at the time of purchase.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we have received it.
• Shipping and Delivery: Shipping fees and delivery times vary depending on your location. We aim to dispatch orders as soon as possible, but delays may occur.

6. Returns and Refunds

Please refer to our Returns Policy for detailed information on returns, exchanges, and refunds. In general, we accept returns within a specified period following delivery, subject to the condition of the product.

7. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy for more details.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is the property of Orinoco Groups General or its licensors and is protected by copyright and other intellectual property laws. You may not use, copy, or distribute any of this content without prior written permission from us.

9. Prohibited Activities

You agree not to:

• Violate any local, state, or international laws while using the website.
• Engage in data mining or any similar activity on the website.
• Use the website to transmit malicious software or viruses.
• Attempt to interfere with or disrupt the operation of the website.

10. Limitation of Liability

Orinoco Groups General will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or the products purchased through the website, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Orinoco Groups General, its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of the website or any violation of these Terms.

12. Changes to Terms and Conditions

We may update these Terms from time to time. Any changes will be posted on this page, and the revised Terms will take effect immediately upon posting. Please review these Terms regularly for updates.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in the UAE.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Website: orinocogroupsgeneral.com
• Email: support@orinocogroupsgeneral.com
• Phone: +971 585514935