Return Policy

At Orinoco Groups General, we strive to provide quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, you may return the item in accordance with the terms outlined below.

Eligibility for Returns

1. Returns are accepted within 7 days of receiving the product.
2. Items must be:
   • Unused and in their original condition.
   • Returned in their original packaging with all tags, labels, and accessories.
3. Certain items, including perishable goods, custom-made products, and digital downloads, are non-returnable.

Return Process

1. Initiate a Return:

   • Contact us at support@orinocogroupsgeneral.com or call +971 585514935 to initiate the return process.
   • Provide your order number, proof of purchase, and reason for the return.

2. Receive Return Instructions:

   • Our team will provide you with return shipping instructions and address details.
   • Ensure the item is securely packaged to prevent damage during transit.

3. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
   • For damaged or incorrect items, we will provide a prepaid shipping label.

Inspection and Refund

1. Once the returned item is received and inspected, we will notify you of the status of your return.
2. If approved, a refund will be processed within 7 business days to the original payment method.
3. For rejected returns (due to non-compliance with the policy), we will notify you, and the item will be sent back at your expense.

Non-Returnable Items

• Gift cards
• Clearance or final sale items
• Items damaged due to misuse, improper handling, or normal wear and tear

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and place a new order for the desired item.

Contact Us

If you have any questions or need assistance, please contact us:

• Email: support@orinocogroupsgeneral.com
• Phone: +971 585514935