Privacy Policy

Effective Date: 15 November 2024

Introduction
Orinoco Groups General ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Information We Collect

1. Personal Information

   • Name, email address, phone number, shipping and billing addresses, and payment details when you make a purchase or create an account.
   • Any additional information you provide through customer support or feedback forms.

2. Non-Personal Information

   • Browser type, device information, IP address, and browsing activity on our site.
   • Cookies and tracking technologies to enhance user experience and gather insights.

How We Use Your Information
We use your data to:

• Process and fulfill your orders.
• Communicate with you about your purchases, account, or support requests.
• Improve our website, products, and services.
• Send promotional offers and updates (if you opt-in).
• Comply with legal obligations and resolve disputes.

Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted partners, including:

• Payment processors to securely handle transactions.
• Shipping providers for order delivery.
• Law enforcement or regulatory agencies if legally required.

Your Rights
You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of marketing communications.
• Restrict certain data processing activities.

Data Security
We employ robust security measures to protect your information. However, no system is entirely foolproof, and we encourage safe internet practices on your end.

Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices or content.

Changes to This Policy
We may update this Privacy Policy periodically. Please check this page regularly for changes. The "Effective Date" at the top reflects the latest updates.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:

• Email: support@orinocogroupsgeneral.com
• Phone: +971 585514935